Privacy Policy
At Crystals4Life, we are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online shop and purchase our Shungite products. We comply fully with the UK GDPR (General Data Protection Regulation) and the Data Protection Act 2018.
1. Information We Collect
To fulfill your order, you must provide us with certain information, which you authorized the platform to provide to us. This typically includes:
Contact Information: Your name, billing address, shipping address, email address, and phone number.
Payment Information: Payment details are processed securely through our third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card details on our servers.
Device & Usage Data: IP address, browser type, and cookies to help optimize your shopping experience.
2. Why We Need Your Information (Legal Bases)
Under the UK GDPR, we rely on several legal bases to collect, use, and share your information, including:
Contractual Obligation: To fulfill your order, settle disputes, or provide customer support.
Consent: For marketing emails (which you can opt-out of at any time).
Legitimate Interests: To improve our services, customize your shop experience, and prevent fraud.
Legal Compliance: If required by tax laws or court orders.
3. Sharing Your Information
We value your trust and never sell your personal data. However, we do share your information with trusted third parties to run our business successfully:
Service Providers: We share your delivery details with postal and courier services (such as Royal Mail or DPD) to ship your Shungite.
E-Commerce Platforms: Our website host (IONOS) to manage our storefront.
Payment Processors: To securely handle transactions.
4. How Long We Keep Your Data
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal, tax, and regulatory obligations (typically up to 6 years for UK tax purposes).
5. Your Rights (UK GDPR)
If you reside in the UK or the EU, you have specific rights regarding your personal data:
Access: You have the right to request a copy of the personal information we hold about you.
Change, Restrict, Delete: You can request that we update, restrict our use of, or delete your personal information.
Object: You can object to us processing your info based on our legitimate interests or receiving marketing messages.
Complain: If you wish to raise a concern about our use of your information, you have the right to do so with the Information Commissioner’s Office (ICO) in the UK.
6. Cookies
We use cookies to keep track of the items in your shopping cart, remember you when you return to our site, and analyze our traffic. You can choose to disable cookies in your browser settings, though some parts of our shop may not function perfectly without them.